Frequently Asked Questions
Everything you need to know about your Clinikally experience.
Are the products on Clinikally authentic?
Yes, we guarantee 100% authenticity. Every product is sourced directly from authorized manufacturers or official distributors to ensure you receive genuine dermatological and beauty care.
How long does shipping take?
Orders are typically processed within 24 hours. Depending on your location, standard delivery takes 3-5 business days, while express options are available for major metropolitan areas.
What is your return policy?
We offer a 7-day return policy for unopened and unused products in their original packaging. For hygiene reasons, we cannot accept returns on items that have been unsealed or used.
Can I consult a dermatologist through your platform?
Absolutely. Clinikally offers online consultations with certified dermatologists to help you build a personalized skincare routine tailored to your specific skin concerns.
What payment methods do you accept?
We accept all major credit and debit cards, UPI, net banking, and popular digital wallets. Cash on Delivery (COD) is also available for most pin codes.
How can I track my order?
Once your order is shipped, you will receive a tracking link via email and SMS. You can also track your package directly through the 'My Orders' section on our website.